Refund policy

 

We have a 14-day return policy, which means you have 14 calendar days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at help@postmarkedco.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.  You may also return/exchange items anytime in-person at our store.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned.  We've listed the most common exceptions below but this list is subject to change.  Please get in touch if you have questions or concerns about your specific item.

  • postage stamps

  • shipping charges (unless the service was guaranteed and did not arrive on time)

  • printing, copies, and other special print orders

  • custom products (such as special orders or personalized items)

  • personal care goods (such as beauty products)

  • notary services

  • greeting cards

  • gift cards

  • perishable goods

  • clearance items

  • hazardous materials, flammable liquids or gases


Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We do not issue refunds for any product/service.  Retail items may be exchanged for another item or for store credit within the 14 day return window outlined above.